It’s no longer necessary to use different phone numbers and email addresses for different product ranges.
- 20 JULY 2018 BY DANFOSS NEWS
Getting in touch with the Danfoss Customer Service team has never been easier! There’s now just one phone number for commercial queries and one for technical queries. There are also just two email addresses, one for customers in the UK, the other for those located in the Republic of Ireland.
From today, if you have a commercial question, call 0330 808 6888 from the UK or 1800 816 868 from the Republic of Ireland.
For technical queries and service support, the number is 0330 808 6660 from the UK or 1800 816 969 from the Republic of Ireland.
Customers in the UK should send all email queries – commercial and technical – to firstname.lastname@example.org, while those in the Republic of Ireland should send their emails to email@example.com.
It’s not just new telephone numbers and email addresses that Danfoss has put in place. Behind the scenes the company has made a big investment in the latest customer support technology. This will ensure that its already outstanding customer service will, in the future, be even more responsive and efficient.
“This investment is made as part of our ONE Danfoss Programme, allowing us to further improve customer experience by replacing the current product specific phone numbers with new numbers, making all of our customer service professionals easily contactable to support our customers.” explains Tosh de Silva, Customer Service Country Manager for the UK and the Republic of Ireland.
“The ONE Danfoss Programme streamlines working practices by adopting globally-aligned processes. While most of the changes are internal, our primary focus is always on our customers and the overriding objective of ONE Danfoss is to provide them with a comprehensive range of services that are simpler to access, delivered faster, and are more relevant to their needs.”