Knauf COVID-19 Update 4th November 2020
November 2020

In response to the Government announcement of a second national lockdown, starting on Thursday 5th November, please note that the latest restrictions will have no direct impact on our continuing operations.

The Government expects manufacturing and construction businesses to continue to operate as a key pillar to the wider economy and as a result we will be keeping our manufacturing sites and warehouses fully operational to support the industry and service our customers as efficiently and effectively as possible.

Our manufacturing sites and warehouses are fully compliant with the necessary hygiene and social distancing measures set out by Public Health England and can therefore remain open with the confidence that our operating procedures wholly support protecting our people and their families in this period.

Our office and field sales teams will continue to work remotely as they have done for some months, with little or no disruption to our services. Please do note that customer site visits will only be made when absolutely necessary and will follow the up-weighted risk assessment systems implemented immediately after the Q2 national lockdown. The safety of our people and our customers remains our top priority.

Customer Services

Normal service continues with lines open Monday to Friday between 0800 and 1730. The team can be contacted on 0800 521050 or for Eire 01 462 0739; alternatively our email address is cservice@knauf.co.uk.

Technical Services

Normal technical webchat service continues and we are able to offer a quick response service on this platform that is available Monday to Friday between 0900 and 1700 on our website (www.knauf.co.uk). In addition to this our team continue to offer a quick response service to all technical and specification queries that are emailed to technical@knauf.co.uk.

Knauf Clerkenwell

Our showroom in Clerkenwell will be closed for the duration of the national lockdown, however, our team of specification experts will be available remotely to discuss any technical and design requirements you have.

We will continue to update you on any changes to our operation, but I would like to take this opportunity to thank you again for your support and understanding during these times.

Yours sincerely

Spencer Maynard

Commercial Director

Knauf UK & Ireland