Stiltz Home Lifts 4k video consultations enhance customer experience
July 2020

Providing a high definition virtual showroom, multi-award winning Stiltz Home Lifts is supporting vulnerable clients with the latest video technology through its hi-tech South African business partner.

Stiltz manufactures one of the world’s most compact and unique contemporary home lifts – an elegant alternative to traditional through-floor lifts and stairlifts. When stairs become unsafe to use or disability dictates inaccessibility, a home lift delivers independence and safety between floors – strengthening mental health and wellbeing. With the current pandemic highlighting the advantages of living at home without the need for care, many more individuals are seeking a homelift. Hence Stiltz has introduced live 4k video product demonstrations to complement its home assessments by trusted assessors. To provide fast, barrier free video conferencing, this technology is built-into the Stiltz websites – hence connection does not require third party software such as Zoom or Teams. This service also provides a contactless option for clients who prefer not to receive a home visit while deciding whether a homelift is right for them.

Through its international strength, Stiltz has been able to swiftly roll out the latest video consultation technology to support consumers, carers and healthcare professionals. This service is being delivered in the UK through Lifta, a business partner of Stiltz based in Cape Town, South Africa. Lifta, whose German-based head office piloted its video services two years ago, have found it to be particularly beneficial when presenting homelifts to potential customers in Germany. The technology is robust and reliable with high definition video consultations, from 10 professional studios, broadcasting with less than one millisecond of delay across the world. Multiple cameras provide different angles to view products with an impressive 250x zoom – allowing micro details to be clearly distinguished.

Potential clients and healthcare professionals simply access Stiltz video demonstrations through a bespoke link which is emailed in advance of an appointment. By clicking this link, clients are visually connected face-to-face on their phone, laptop or tablet, with a friendly advisor without the need to download any apps. The call is then transferred to a Stiltz studio where homelifts are demonstrated by a product specialist. Each room includes an ingenious variable height floor so the action of a homelift can be simulated. The service is fully interactive and there is plenty of opportunity to ask questions.

Lachlan Faulkner, Co-Founder and Chief Commercial Officer, comments: “As a progressive business, we continue to embrace change through complementary technology. Our virtual showroom, broadcasting in 4k, provides a richer experience for clients during a home assessment – so more informed decisions can be made. Add to this the established expertise of our assessors and you have a client-centric service that is unsurpassed in the assistive sector.”

Video appointments for Healthcare Professionals can be made by emailing: enquiries@stiltz.co.uk